With the evolution of technology, the healthcare industry is evolving too. The organization wants to be more patient-centric by providing data privacy, secure logins, self-service, hassle-free telemedicine facilities, etc. The Dynamics 365 portal is an all-in-one solution to all the above requirements of both patients and doctors. With its features, you can avail many benefits to your healthcare-organization like tele-medicine, online payment getaways, mobile responsive interface, etc. In this article, we will know how the Dynamics 365 portal can help your healthcare organization be more patient-centric.
Let us start with the basics.
What are Dynamics 365 Portals for Healthcare?
Dynamics 365 Portals for healthcare enable doctors and patients to connect and have sessions online. It provides an individual dashboard for every patient and staff to securely log in, manage appointments, make payments, interact, see reports, etc.
The Dynamics portal provides the history of patients, their reports, or any other information necessary for pre-diagnosing a patient. This helps you know the patient’s condition and prescribe medications and tests accordingly.
You can even help your patients with personalized meal plans or advice that may help them recover rapidly.
Advantages of Healthcare Portals
Streamlines Appointment Process
Hiring staff to schedule appointments as per patient and doctor’s availability can be tricky and contain human errors. But with the Dynamics 365 portal, your patients can book their own appointments. They can view the available slots and book a slot that is convenient for them.
Provides Self-service Section
Dynamics 365 Portal provides your patients with the help they want through a self-service section. Whenever a patient has a basic query like how to make an appointment, they can simply scroll through the FAQs and knowledge-base articles or chat with a chatbot. This way, they don’t have to wait for an email or call for hours to get their answers.
With self-service, it’s convenient for patients to get their answers any minute they want from their mobile phones, tablets, or desktops. The best part about self-service is that they can access the portal 24/7.
Increases Staff Productivity
With the self-service section, your staff can apply their efforts to essential things rather than answering repetitive basic questions multiple times a day. They can redirect patients and other users to relevant articles and FAQs. This will save them from monotonous tasks and make them more productive for other major tasks.
With this appointment process, both doctor and patient will have a clear view of their schedule. And there will be no waiting lines as patients will come at their selected time, meet doctors, take tests or medicines, and go. You can even save the efforts of the admin staff for some more important hospital operations.
Decreases Medical Errors
If you rely on a human team to register patients’ health information, you will always have an error-prone system. Manual processes are often complex. They demand a lot of work, and documenting them is the most tricky process.
In healthcare, every piece of information is extra sensitive. With the Dynamics 365 portal, you can automate the process and ensure data is safe and sound. Yes, with the integration of CRM, you can have reports, chats, and prescriptions saved and organized systematically. Doctors can access them whenever required. This way, they can be aware of a patient’s allergies, past diseases, etc., to prescribe what is best for recovery.
Tele-medicine
Reduce unnecessary visits to your hospital with telemedicine. This is a great way to provide complete convenience to the customers and avoid the rush in your hospital. Portals enable patients to have a video call or a chart describing their condition and receive remedies for the same. They can interact with doctors and know the recovery status. Doctors can prescribe medicines or tests to conduct.
Portal allows you to see the report and prescriptions online, which says a few hospital visits. Plus, all these chats and reports are saved in the portal for further access.
Patient-centric
You can make your organization patient-centric by providing support and security. This is one of the major benefits of having a Dynamics 365 portal. It provides convenience to patients and doctors. You can build trust in your organization.
Features You Require to Get Dynamics 365 Healthcare Portal Benefits
Patient Registration
The main advantage of a healthcare portal is that it makes the registration process hassle-free for your patients. You can have a portal to ease the sign-in and onboarding process for your patients.
Having an easy interface is a necessity that must be counted on without saying. You should have smooth navigation to comfort patients with easy sign-in and other processes. Because if the sign-in process is complex, you might not get the patients onboard.
On the sign-up page, include all necessary details like name, gender, age, allergies, problem, etc. Asking too many questions will make signing up a monotonous task that patients might not want to proceed with.
Notifications and Reminders
With this feature, you can automate notifications and reminders for your customers to remind them of checkups, appointments, tests, time to take medicines, etc. This way, they will never miss up on a dose or an appointment.
Online Payment
Online payment is a ‘must-have’ feature in your portal. You can simply provide a secure and simple payment gateway option that they can use to pay for every appointment and medicine delivery. This feature will decrease the queues where patients must stand for hours to pay for their consultation.
Appointment Scheduling
You can have an integrated calendar feature for your patient portal to enable patients to view and book their appointments from the available slots at their convenience.
Patient Help Center
To enable self-service, you need a help center where you provide FAQs and knowledge-based articles to the patients. This will help them to resolve their queries without any human interference.
Wrapping Up
Customizing your healthcare portal is the best way to have a solution that suits your niche and audiences. This way, you can provide the utmost convenience and care to your patients and doctors. Ensure you consult the best in the field for customizing your healthcare portal.
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